Policies & Terms
Last updated 24/10/2026
Order in 4 easy steps
No account needed — track your order anytime with your order number
1
Choose a plan
Pick the product and plan that fits your business and add it to the cart
2
Check out
Enter your name, phone, email and company name for the receipt (optional)
3
Pay
Scan the PromptPay QR or transfer to our bank account, then upload the slip
4
Install & deliver
We verify the payment, then contact you to install, train and deliver
Payment & receipts
- We accept PromptPay QR and bank transfer only. We never collect your card or bank account details.
- Prices are in Thai Baht. We are not VAT-registered, so the listed price is final — no VAT is added.
- Please pay and upload your slip within 24 hours of ordering. After that the order is cancelled automatically — if you have already paid, you can still upload the slip on the order page and we will check it.
- An order is paid once we have verified the funds; we let you know by email and/or LINE.
- We issue an official receipt for every order (not a tax invoice), in your company’s name if you wish. Open and print it from your order page once payment is confirmed.
Installation & delivery
- Our products are software — nothing is shipped. After payment is confirmed we contact you by phone, email or LINE to schedule installation.
- Installation is remote, on-site or on the cloud depending on the plan. Send your preferred date on the order page.
- Installation, training and support follow the "What you get" list of each plan.
- Customisation beyond the plan is always quoted separately before any work starts.
Warranty & support
- We fix bugs in our software free of charge throughout the support period stated in your plan.
- Reach us by LINE, phone or email during business hours, quoting your order number.
- Hardware, operating-system or internet problems and changes made by third parties are not covered, though we are happy to advise.
Cancellation & refunds
- You may cancel before installation starts by contacting us with your order number.
- If you have paid and installation has not started, we refund in full to your nominated account within 7 business days.
- Once installed and delivered, payments are non-refundable, but we will resolve issues within the plan’s support period.
- We recommend trying the live demo before ordering to make sure the system fits your business.
Privacy policy
We protect your personal data in line with Thailand’s Personal Data Protection Act B.E. 2562 (PDPA). The data controller is Pasit Yodsoi (Pasit.Dev).
- Data we collect: name, phone, email, LINE ID, company name and tax ID for the receipt (if any), installation details, payment slip, your IP address and how you reached our site (e.g. an ad or Google) at checkout.
- Purpose: to process orders, verify payments, send status updates by email and LINE, schedule installation, issue accounting documents, prevent fraud and measure which marketing channels work.
- Service providers: our hosting and email providers, LINE (when you log in or receive LINE messages) and — only if you accept cookies — Google Analytics, Meta (Facebook/Instagram) and LINE Tag.
- Sharing: we never sell your data and only share it with the providers above, unless required by law.
- Retention: order and receipt records are kept for as long as accounting and tax law requires; other data only as long as needed to serve you.
- Your rights: you may request access to, correction or deletion of your data, object to its use or withdraw consent at any time via our Contact page or ezynook@gmail.com.